Questions fréquemment posées

Payments

You have the possibility to pay your order by :

- Credit card (CB, Visa, Mastercard, American Express)
- Paypal
- Apple Pay

Promotional and gift vouchers can be used on the site. Only one coupon per order is accepted. You will be prompted to insert the code when finalizing your order. If you encounter any difficulties using your voucher, please contact our customer service department via the contact section.


Shipping

Galerie Mont-Blanc has created dedicated packaging to best protect your order.

For deliveries in Switzerland, shipping costs are free.
For deliveries in France, shipping costs are:


Reduced Size: €50.00
Large Size: €60.00
Collector Size: €60.00


For deliveries in the rest of Europe, please contact our customer service by email or phone. Our customer service will provide you with a personalized delivery quote.


On request, we are happy to ship our paintings without a wooden frame (in tube). This option significantly reduces the shipping costs. Please contact our customer service by email or phone. Our customer service will provide you with a personalized delivery quote.


Taxes and customs fees
Items shipped outside of Switzerland may be subject to taxes, customs duties and other taxes in the country of destination, hereinafter referred to as "Import Fees". By placing an order, the recipient of the order agrees to be designated as the importer of record in the country of receipt of the order and is responsible for the import charges. For each imported item, you authorize Galerie Mont-Blanc to designate a carrier to act as an intermediary with the competent authorities for the management and payment of import fees in the country of destination. In the case of an order placed as a gift or as an intermediary for another person, you agree to give the above authorizations on behalf of the recipient named in your order. For details on actual import charges, or to obtain documents or receipts in connection with customs clearance, you may contact the designated carrier indicated in your shipment confirmation.

Translated with www.DeepL.com/Translator (free version)

Galerie Mont-Blanc delivers from its warehouse in Switzerland, anywhere in Europe. For any specific question, please contact our customer service by email: contact@galeriemontblanc.ch or by phone (10am-12:30pm & 2pm-6:30pm Monday through Thursday, and 10am-12:30pm & 2pm-5pm on Friday). Our customer service will establish you a personalized delivery estimate.

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Delivery time is approximately 14 business days.

In your "my account" area, you can track the progress of your order. In addition, with the shipment of your order, we will attach your DPD tracking number. From then on, you can simply connect to the DPD website (https://www.dpd.com/tracking) to get real-time information.

We invite you to contact our customer service by:

- telephone (10am-12:30pm & 2pm-6:30pm Monday through Thursday, and 10am-12:30pm & 2pm-5pm on Friday );
- e-mail at the following address: contact@galeriemontblanc.ch (indicating CANCELLATION in the subject line of the e-mail).

Get the invoice that we sent you by e-mail when you called, or attach the document to your complaint e-mail. If your product has a proven defect, the cost of reshipment will be charged to Galerie Mont-Blanc.


Return policy and refunds

If you change your mind before the product is shipped, contact us as soon as possible by:
- e-mail at the following address: contact@galeriemontblanc.ch (indicating CANCELLATION in the subject of the e-mail).

Get the invoice we emailed you when you called, or attach it to your complaint e-mail. No justification for returning the order is necessary.

Because it happens to change your mind, you have 14 days to return the product free of charge in its original packaging. Simply contact customer service by phone (10am-12:30pm & 2pm-6:30pm Monday through Thursday, and 10am-12:30pm & 2pm-5pm on Friday). You are responsible for the return shipping costs.

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To make your life easier in the event of a return, you can choose to get a refund, get a credit note or simply ask to exchange your work for another.

The deadline is 30 days maximum from the date of receipt of the product by Galerie Mont-Blanc. The refund will be made by bank transfer.

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After sales

Oil paintings do not require any special maintenance. However, overexposure to light should be avoided to prevent the colors from fading.

Our paintings come with a hanging system.


My account

Creating an account primarily allows you to order but that's not all! You will also be able to:
- Benefit from vouchers or discounts
- Track the status of your orders
- Place orders without having to provide your information every time you make a purchase
- Manage your newsletter subscription.

Don't worry! Just click on "forgot password" on the login page and we'll send it back to the email address associated with your account.