General terms of sale
These general conditions are valid for all orders placed from Switzerland, France, or the Principality of Liechtenstein with the online store Galerie Mont-Blanc SA, hereafter the seller.
Offer and conclusion of contract
La présentation des produits sur la boutique en ligne ne constitue pas une offre contraignante mais une invitation à commander. En cliquant sur le bouton « Commander », le client transmet une commande ferme pour les produits listés sur la page de commande. Directement après réception de la commande, celle-ci est confirmée par e-mail. Le contrat de vente entre en vigueur seulement si le vendeur confirme l’envoi de la marchandise par e-mail (confirmation de commande) ou au plus tard par la livraison de la marchandise.
Les prix de ce catalogue sont indiqués en francs suisses, montants nets, TVA comprise et garantis.
Les articles bénéficiant d’une garantie sont soumis aux conditions de l’offre valable lors de l’achat. La garantie prend effet à la date de livraison de l’article, justifiée par le document d’accompagnement (facture) que nous vous demandons de conserver soigneusement. Ne sont pas couverts : les dommages dus à un mauvais entretien, au non-respect du mode d’emploi, ou à une usure normale.
Our commitment to deliver is null and void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Galerie Mont-Blanc SA. In case of unavailability of a product, we will inform you as soon as possible.
Terms of payment
Methods of payment:
- payment by credit card
- payment by PostFinance card
- Paypal payment
Galerie Mont-Blanc may distribute discount coupons entitling the holder to a reduction in the price of a purchase, either in absolute value or in percentage. The discount coupons can be used on all the products offered by the galeriemontblanc.com site, except for exceptions specified in the campaign accompanying the coupon or on the coupon itself. Each coupon specifies the minimum purchase amount, the online store where the coupon can be used and the coupon's expiration date. Certain products and categories may be excluded from the discount coupons. It is not possible to use multiple coupons for a single order. In case of total or partial return of the goods, the fraction of the price paid by coupon is not refunded.
The gift cards can only be used for purchases on the galeriemontblanc.com website. You can pay the possible difference between the amount of the gift card and the value of your order by any means of payment proposed on the site. The gift card credit is not interest bearing and cannot be refunded. It is not possible to use several gift cards per order. Galerie Mont-Blanc SA is not responsible for lost, stolen or illegible gift cards, nor for errors in the email address of the recipient of the gift card. Gift cards are transferable. It is forbidden to duplicate, edit or manipulate the gift cards.
Delivery and shipping costs
L’envoi des articles disponibles est effectué par poste dans un délai de 14 jours ouvrables.
Galerie Mont-Blanc ne livre pas ses colis en case postale et ne livre aucune marchandise à une clientèle mineure ou sous tutelle, sauf autorisation écrite des parents ou tuteur.
For deliveries in Switzerland, the shipping costs are free.
For deliveries in France, the shipping costs are :
|Extra large||60,00 €|
For deliveries in the rest of Europe, please contact our customer service by email or by phone. Our customer service will provide you with a personalized delivery quote.
On request, we are happy to ship our paintings without wooden frames (in tubes). This option significantly reduces the shipping costs. Please contact our customer service by email or by phone. We will provide you with a personalized delivery quote.
Taxes and customs fees
Items shipped outside of Switzerland may be subject to taxes, duties and other charges in the country of destination, hereinafter referred to as "Import Charges". By placing an order, the recipient of the order agrees to be designated as the importer of record in the country of receipt of the order and is responsible for the import charges. For each imported item, you authorize Galerie Mont-Blanc to designate a carrier to act as an intermediary with the competent authorities for the management and payment of import fees in the country of destination. In the case of an order placed as a gift or as an intermediary for another person, you agree to give the above authorizations on behalf of the recipient named in your order. For details on actual import charges, or to obtain documentation or receipts related to customs clearance, you may contact the designated carrier indicated in your shipment confirmation.
Return or exchange of goods
The consumer is entitled to revoke the contract by returning the ordered products to the sender within 14 days after receipt of the goods. No justification for the return of the order is necessary. The articles must be part of the catalog and must be returned intact and complete in their original packaging (with the labels showing their references), accompanied by the delivery note. The customer is responsible for the return shipping costs. The revocation must be sent to the attention of Galerie Mont-Blanc SA, rue de Malatrex 38, 1201 Geneva (Switzerland).
Check the delivered goods immediately for obvious material and manufacturing defects as well as for transport damage. In accordance with the law, you are obliged to notify us of any defects or anomalies in the goods delivered so that we can remedy them.
All personal data will be considered confidential. The information necessary for the management of the order will be the subject of a data-processing treatment and can be communicated to associated companies within the framework of the management of the order.
Applicable law and place of jurisdiction
Le droit applicable est le droit Suisse, et tout litige sera traité par le Tribunal d’arrondissement compétent.